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Clinics & healthcare

Fewer no-shows, and a front desk that is not on hold

A missed appointment is a lost slot. A reminder people actually read is the cheapest way to protect the diary.

Create your free workspace

What usually goes wrong

How clinics & healthcare teams use WabaCRM

✓

Appointment reminders that land

Utility templates scheduled ahead of the slot, with a quick-reply button to confirm or reschedule.

✓

Rescheduling without a phone call

The reply comes back into a shared inbox where any front-desk staff member can act on it.

✓

Structured follow-up

Automated follow-ups reopen a conversation that went quiet — as a template when the 24-hour window has closed, so it does not silently fail.

✓

The record stays with the clinic

Conversations belong to the workspace. Departments limit which staff can see which number.

One thing to get right first

Health information is sensitive. Keep clinical detail out of message templates, send only what the patient needs to act on, and check your local rules — in India the DPDP Act, in the UAE the relevant health-data regulations — before automating anything that carries a diagnosis.

Messages this industry actually sends

Templates go to Meta for approval before they can be sent outside the 24-hour window. WabaCRM's builder writes them, submits them and shows you the approval status.

Appointment with Dr {doctor} on {date}
Your test results are ready for collection
Time for your {months}-month follow-up

Words in braces are merge fields — each recipient gets their own value.

The WabaCRM shared inbox, showing a customer conversation with the remaining 24-hour reply window and agent assignment.
One number, your whole team — with the 24-hour reply window visible on every conversation.

Questions

WhatsApp for clinics & healthcare — common questions

The app is enough until two things happen: more than one person needs to answer, or you need to message more than 256 people at once. Both are hard limits of the app, not settings. The API removes both — a shared inbox for your whole team, and broadcasts to your full contact list — and WabaCRM gives you that free for your first 1,000 contacts.

Yes, through coexistence. Your number stays live in the WhatsApp Business app on your handset and mirrors into WabaCRM at the same time, so replies you send from the phone appear in the team inbox. Your past chats stay on the phone rather than being imported, and a few app features — broadcast lists, disappearing and view-once messages — are switched off by Meta while coexistence is on.

Free for your first 1,000 contacts with every feature and unlimited team members, then ₹96 per 1,000 contacts a month. Meta charges separately for messages, billed directly to you at Meta's published rates — we add no markup.

For anything sent outside a 24-hour window after the customer's last message, yes — that is Meta's rule for every provider, not ours. WabaCRM includes a template builder, syncs approval status from Meta, and switches the composer to templates automatically once a conversation's window closes, so a message never silently fails.

Other industries

Real estate E-commerce & D2C Education & coaching Travel & hospitality

Try it on your own clinics & healthcare enquiries

Free for your first 1,000 contacts, with no time limit and no card. Setting up the workspace takes minutes; connecting a number takes as long as Meta's own review of it.

Create your free workspace

Sign up with your company email address. No sales call, no onboarding fee, nothing to schedule.

Why this is safe to point your customer list at

Payments are processed by Razorpay on their own checkout — your card details are never entered on, or stored by, WabaCRM. Every inbound WhatsApp webhook is checked against its signature before it is trusted.

Tech Provider is a Meta platform access tier — not a partnership, a reseller agreement or an endorsement.