Deleting your data

This page explains how to have data removed from WabaCRM. Which route applies depends on who you are.

If you received a WhatsApp message you did not want

You are a contact of a business that uses WabaCRM. We hold your details on that business's behalf — they chose to message you, not us.

The fastest route is in WhatsApp itself:

1. Reply STOP to the conversation.
2. That business immediately stops being able to include you in any broadcast, and the block is applied the moment your reply reaches us.

If you also want your record deleted rather than just silenced, email support@wabacrm.com from any address, or write to us including the phone number that was messaged. We will identify the business holding your details, pass the request on, and confirm to you when it is done. We aim to complete this within 30 days.

We cannot always delete a record on our own initiative, because it belongs to our customer rather than to us — but we can and do enforce the opt-out immediately, and we will chase the customer for the deletion.

If WabaCRM itself messaged you

Owners of a WabaCRM workspace receive messages from us about their own account, by email and by WhatsApp. Every email carries a link that stops them without signing in, and replying STOP to any WhatsApp message from us stops that channel. To have the contact record we hold for you removed as well, write to support@wabacrm.com from the address on the account.

If you have a WabaCRM account

Deleting individual records

Sign in and delete what you need: a contact from the Contacts screen, a conversation from the Inbox, a WhatsApp number from the Numbers screen. Deleting a contact removes them from your workspace straight away.

Deleting your own user account

If you are a team member rather than the workspace owner, you can have your own account removed without affecting your colleagues or the workspace. Email support@wabacrm.com from the address you sign in with and ask us to delete your user account. We will confirm the request, then:

• Delete your user account, your name, email address and profile.
• Revoke your API tokens and end your sessions on every device, including the mobile app, along with the device identifier it stored.
• Leave the workspace and its shared data — contacts, conversations and messages — in place, because those belong to the business rather than to you. Messages you sent stay in their conversation history, attributed to a removed user.

Your workspace owner can also remove you from the Team screen at any time, which has the same effect.

Deleting your whole workspace

Email support@wabacrm.com from the address you sign in with, asking us to close your workspace. We will confirm the request, then:

• Disconnect your WhatsApp Business Account from our app, so we no longer hold a token for it. Your WhatsApp Business Account itself stays yours, and you can connect it elsewhere.
• Delete your contacts, conversations, messages, media, templates and campaigns.
• Delete your team members' accounts.
• Retain invoices only where tax law in India requires it.

This is completed within 30 days and cannot be undone, so export anything you want to keep first.

If you signed in through Facebook

Connecting a WhatsApp number uses Facebook Login. To revoke that access:

1. Go to your Facebook Settings & Privacy → Settings → Apps and Websites.
2. Find WabaCRM and remove it.

That withdraws our access to your WhatsApp Business Account. It does not by itself delete the data already in your WabaCRM workspace — for that, follow the workspace deletion route above.

What we keep, and why

Data	After deletion
Contacts, conversations, messages, media	Deleted within 30 days
WhatsApp access tokens and PINs	Deleted immediately on disconnection
Raw webhook payloads	Expire after 30 days in any case
Invoices and payment records	Retained as long as tax law requires
Backups	Overwritten on the normal backup cycle

Questions

Email support@wabacrm.com. You do not need a WabaCRM account to make a request, and we will not charge you for one.

See also our Privacy Policy.